Question 1

What if I’m traveling out of the country? Can I get a refund for my lessons?

Accepted Answer

Lesson payments are scheduled on a monthly basis. If you plan to travel and need to pause your lessons for more than two weeks, please contact the school at least 7 days before the start of the next month. We can offer alternatives such as online lessons or a temporary pause on your lessons for that month. Refunds are not available for missed lessons due to travel.

Question 2

Do you offer family discounts?

Accepted Answer

Yes! We provide family and sibling discounts for students enrolled in 45-minute or 60-minute lessons.

Question 3

What to do if I can't attend to my lesson?

Accepted Answer

If you need to cancel a lesson, please notify us as soon as possible by filling out the Lesson Cancellation Form under the "Lessons" tab. For more details, please refer to our Terms & Conditions or visit the Forms section.

Question 4

Can I change my instructor?

Accepted Answer

Yes, if you feel that your instructor is not the right fit for you please contact us immediately. Before starting lessons, we schedule an online meeting or call with your teacher to help you get acquainted. However, if after lessons you still feel that your teacher is not the right fit, please contact us immediately so we can match you with a new instructor. We will be happy to assign you a new instructor to better suit your needs and help you reach your goals. Your comfort and progress are our priority!

Question 5

How do I complete my registration?

Accepted Answer

Registration forms will be sent to you after you complete the "Request Info" form under the "Lessons" tab.

Question 6

What is the payment process for music lessons?

Accepted Answer

To avoid late fees, we recommend setting up automatic payments. Tuition is due on the 7th of each month for the total amount of your selected course. Payments made after this date will incur a $30 late fee.
Accepted payment methods: 
- Credit card  
- Cash (accepted only at the studio—teachers are not authorized to accept payments)  
- Checks payable to The Heart Studios 
- Zelle  
- Bank transfers

Question 7

Are all the teachers certified?

Accepted Answer

While not all of our instructors hold Florida state certification, each of our teachers has extensive music training and teaching experience. They possess the necessary credentials and expertise to guide you in your musical journey and help you grow as a musician.

Question 8

What is the refund & cancelation policy?

Accepted Answer

Cancellations made at least 7 days before the course start date will receive a full refund minus a
$30 processing fee. No refunds will be issued once the course has begun. If we cancel a class, students will receive a full refund or credit toward future classes.  To discontinue lessons, students must provide written notice at least two (2) weeks in advance to avoid charges for the next month. Monthly tuition is non-refundable once billed.

Question 9

What if I'm experiencing financial difficulties?

Accepted Answer

If you're facing financial hardship, we encourage you to contact us as soon as possible so we can discuss a possible payment extension. To avoid late fees, please reach out before your first class of the month.

The HeArt Music

FAQ
& Policies

The HeArt Music

FAQ & Policies

FAQ
& Policies